Frequently Asked Questions

Muslimony is a dedicated Muslim matrimonial platform designed to help single Muslims find their life partners in a halal and respectful manner. We provide a safe, secure environment where members can connect based on shared Islamic values and life goals.

Yes, Muslimony.com offers a free membership that allows you to create a profile, search and browse other profiles, and receive messages. However, premium features like unlimited messaging, compatibility report, who viewed your profile, etc. require a paid subscription.

Creating an account is simple! Click the "Register" button, fill in your basic information including email, password, and some profile details. Verify your email address, and you're ready to start your journey to finding your perfect match.

Muslimony.com is specifically designed for Muslims seeking marriage according to Islamic principles. We focus on compatibility based on religious values, family background, and life goals rather than just physical attraction. Premium members can view a compatibility report prior to initiating talks with other members.

Muslimony.com is open to single Muslims of all backgrounds who are seriously looking for marriage. Members must be 18 years or older and committed to finding a spouse in accordance with Islamic principles. This site is NOT for dating purposes. Any user who is reported to have misused their membership in harassing or troubling other members will receive a warning from the admin and if the complaints persist that member's access to the website will be removed. No refund will be made if a member's access is terminated due to bad behavior.

Include accurate information about your education, profession, family background, religious practices, and what you are looking for in a spouse. Add recent photos and write a thoughtful description about yourself and your expectations.

Use clear, recent photos, write a detailed and honest description, specify your preferences clearly, and keep your profile updated. Profiles with complete information receive more interest.

Yes, you can edit most of your profile information at any time by going to your dashboard and clicking on "Edit Profile". Some basic information may require verification for changes.

After registration, go to your profile settings and fill in all sections including personal information, religious practices, education, career, family background, and what you're looking for in a spouse. Adding photos and detailed information increases your chances of finding compatible matches. For your own safety, we ask you not to add any information that may give direct access to other user to your personal email / social media accounts. This may lead to users being harassment by unsocial elements.

Yes, you can edit your profile at any time by going to "My Profile" and clicking the "Edit Profile" button. Keep your information up-to-date to ensure you receive the most relevant matches.

Yes, premium members can control who can view their profile by blocking specific users if needed.

If you wish to delete your account, go to Settings > Account Settings > Delete Account. Please note that account deletion is permanent and cannot be undone. All your data will be removed from our system.

Our matching system considers factors like age, location, education, profession, religious practices, family background, and personal preferences to suggest compatible profiles.

Yes, you can use our advanced search filters to find profiles based on age, location, education, profession, sect, and many other criteria. Premium members have access to more detailed filters.

Try expanding your search criteria, ensure your profile is complete and accurate, or consider premium membership for better matching algorithms and more visibility.

Currently we Process payments though PayPal and Stripe. All transactions are encrypted and processed through secure payment gateways to protect your financial information.

Note: We DO NOT store your payment information.

Yes. You can extend your existing premium membership while your current premium membership is still active.

Important Notes:
1. You are allowed only to upgrade to the next level and not downgrade.
2. Extending your premium membership will ADD the days to your current existing membership. For example, if you still have 90 days left of your premium membership and planning to add platinum membership of 360 days, your total premium membership days after successful payment will now show as 90 + 360 days = 450 days on your dashboard.
3. There are no refunds.

Yes, you can cancel your premium membership at any time from your account settings. However, NO REFUNDS are made. Your premium features will remain active until the end of your current billing period.

Go to MyMembership link by clicking on the small arrow pointing downwards near your Name on the Top Right corner of the web page. This page gives you all the details about your current membership and the options to extend it.

Do I still keep my remaining days of my current Premium Membership? Yes. For example: If you have 30 days left of your existing premium membership, these days will be added to your new membership.

Generally, we do not offer any refunds. To qualify for a 7-day money-back guarantee for premium memberships. You should NOT have accepted interests or have exchanged contact details through messages. After 7 days, memberships are non-refundable. This is to deter people misusing the refund facility. We will consider any genuine cases and work with them.

You can send an interest request or a message through our platform. Free members can express interest and respond to messages received from other users but cannot initiate a conversation. You need to be a premium member to initiate a conversation with other members.
Emailing: To protect member's privacy; Premium members can only send email messages to members who have accepted their interest. The send email option only shows to mutually accepted members.

Be respectful, introduce yourself briefly, mention what attracted you to their profile, and ask a thoughtful question. Avoid generic messages and be genuine in your approach.

Yes, all communications on Muslimony are private and secure. We use encryption to protect your messages and personal information.

Premium members get unlimited messaging, advanced search filters, profile highlighting, priority customer support, and access to exclusive features like video calls and detailed compatibility reports.

We offer very affordable different premium plans. Check our pricing page for current rates and special offers.

No refunds are offered but Yes, you can cancel your premium subscription at any time from your account settings. Your premium features will remain active until the end of your current billing period.

Visit the profile of the person you're interested in and click the "Send Message" button. Free members can only respond to messages sent by other premium members. Premium members enjoy unlimited messaging.

Emailing: To protect member's privacy; Premium members can only send email messages to members who have accepted their interest. The send email option only shows to mutually accepted members.

Yes, you can express interest in multiple profiles. When you send interest, the other person will be notified and can choose to accept or decline. If they accept, you can start messaging each other.

Not everyone will respond, and that's okay. Keep your messages respectful and genuine. If someone doesn't respond within a few days, it's best to move on and connect with other compatible matches.
Make sure you are being respectful of other people's preferences and do not send messages that may be ascertained as harassment or troubling by the other user. In case your profile has been reported for abuse, you will be warned and then your access will be terminated. No refunds will be offered.

NO. Currently, we don't offer built-in video chat to maintain privacy and safety. We recommend using the messaging feature first, and when both parties are comfortable, you can exchange contact information for external communication with a wali present.

Yes! We strongly encourage involving your family, especially a wali (guardian), in the matrimonial process as per Islamic tradition. This ensures the process is conducted properly and with the right intentions.

We take privacy seriously. Your personal information is encrypted, we never share your data with third parties without consent, and you control who can see your profile and contact you.

Use the "Report" button on any profile or message to report suspicious activity. Our team reviews all reports promptly and takes appropriate action.

We use email verification for all accounts and encourage members to verify their profiles with additional documentation. We also have a dedicated team that monitors for fake profiles and suspicious activity.

Yes, you can block any user from your messages or their profile page. Blocked users cannot contact you or view your profile.

If you encounter any suspicious activity or profiles, please report them immediately using the "Report User" button on their profile. Our team will investigate and take appropriate action within 24 hours.

Yes, you can block any user at any time. Blocked users will not be able to view your profile, send you messages, or contact you in any way. Go to their profile and click "Block User".

Absolutely. We never store your credit card information on our servers. All payments are processed through PCI-compliant payment gateways with bank-level encryption.

Yes! We have hundreds of success stories from couples who met and married through Muslimony. Check our Success Stories page to read inspiring testimonials from happy couples who found their perfect match on our platform.

We would love to hear your success story! If you found your spouse through Muslimony.com, please contact us to share your experience. Your story could inspire others on their journey to finding love.

The timeline varies for everyone. Some members find their match within weeks, while others may take several months. The key is to be patient, keep your profile updated, stay active, and trust in Allah's timing.

Free members can upload 1 profile photo, while premium members can upload up to 5 photos depending on their membership tier. All photos must comply with our Islamic guidelines and community standards.

Go to Manage Photos link from your dashboard. You will Three (3) TABS, My Photos, Access Request, Privacy Settings. Go to Privacy Settings TAB and Set a password that you can remember. Save the password.

Go to Manage Photos section and then the Access Request TAB. You will see all the password requests you have received from other users. Here you can share the Photo password with other users. You can also reset your password here.

Yes. Your Premium Membership is required for you to benefit from the Photo Protection function. Free users do not have this facility enabled.

Click on "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Ensure your photos are in JPG, PNG, or GIF format and under 5MB in size. Also check that your internet connection is stable. If problems persist, contact our support team.

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact our technical support team with details about the problem.

Our website is fully mobile-responsive and works great on all devices. We are currently developing native mobile apps for iOS and Android, which will be available soon. Stay tuned for updates!

You can reach our customer support team through the Contact Us page, by email at support@muslimony.com, or through the help center. Premium members receive priority support with faster response times.

Yes! Be honest and authentic, upload clear photos, fill out all profile sections completely, be specific about what you're looking for, highlight your Islamic values and practices, and keep your profile updated. A complete, genuine profile attracts more compatible matches.

We encourage users to follow Islamic guidelines in their interactions, provide resources about Islamic marriage principles, and have community guidelines that promote respectful and halal communication. We ensured that users can only search and communicate with people of the opposite gender.

Yes, family involvement is encouraged in Islamic tradition. Family members can help create and manage profiles with the user consent, and we support family-assisted matchmaking.

We provide articles and resources about Islamic marriage principles, but for specific religious guidance, we recommend consulting with qualified Islamic scholars or counselors.