Frequently Asked Questions

Visit the profile of the person you're interested in and click the "Send Message" button. Free members can only respond to messages sent by other premium members. Premium members enjoy unlimited messaging.

Emailing: To protect member's privacy; Premium members can only send email messages to members who have accepted their interest. The send email option only shows to mutually accepted members.

Yes, you can express interest in multiple profiles. When you send interest, the other person will be notified and can choose to accept or decline. If they accept, you can start messaging each other.

Not everyone will respond, and that's okay. Keep your messages respectful and genuine. If someone doesn't respond within a few days, it's best to move on and connect with other compatible matches.
Make sure you are being respectful of other people's preferences and do not send messages that may be ascertained as harassment or troubling by the other user. In case your profile has been reported for abuse, you will be warned and then your access will be terminated. No refunds will be offered.

NO. Currently, we don't offer built-in video chat to maintain privacy and safety. We recommend using the messaging feature first, and when both parties are comfortable, you can exchange contact information for external communication with a wali present.

Yes! We strongly encourage involving your family, especially a wali (guardian), in the matrimonial process as per Islamic tradition. This ensures the process is conducted properly and with the right intentions.